Quality Technology Services Jobs

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QTS’ Manager, Enterprise Applications is responsible for managing critical business applications and associated support models. This leader enables QTS’ digitization journey by building a roadmap that enables different lines of business to be successful in their utilization of critical enterprise platforms. The role is a key interface to our user community, provides proactive support, and facilitates organizational change management, with an emphasis on employee adoption and satisfaction in relation to these tools. The Enterprise Applications Manager leads a team of Application Administrators & Application Analyst in the delivery of these services. You will also collaborate with direct leadership, business stakeholders and functional leads to ensure the goals and strategy for these applications are being met. This leader must be innovation minded, transformational in their approach to leadership, and staying abreast of industry trends that enable QTS to continue leading from the front.

• Team Management – supervise, coach and develop the enterprise application support team members, ensuring alignment with departmental and organizational goals and values, while also fostering the QTS culture of collaboration, accountability, innovation and customer service

• Application/Platform Administration and Configuration – manage and assist the team in the configuration of applications, being a resource to the team, bringing insight and guidance as well as ensuring industry best practices while protecting QTS’s most important data

• Application Roadmaps – create and collaborate on the roadmaps for enterprise applications & M365 exocsystem, including enhancements, upgrades, integrations and migrations

• User Training – manage and assist in the development and coordination of regular communication and training for enterprise applications for existing and/or new features and functionality that is or will be available

• User Adoption – measure end user adoption and tailor communications and training to continually improve

• Vendor Management – establish and maintain effective relationships with external vendors and service providers for enterprise applications, ensuring their effectiveness

• Partner with lines of business to identify use cases and requirements for process improvements that can be solved with existing applications or identify when there is a need for new solutions

• Assist with the QTS Technical Advisory Committee process

• Manage a repository of approved applications and associated line of business ownership within a Configuration Management Database (CMDB)

• Create the next generation interface for employees to interact with IT; comfort with deploying/integrating AI and LLM’s is a must

• Evaluate new tools based on line of business requirements and provide recommendations; partner with QTS Procurement on the onboarding of approved tools

• Develop reporting and SLAs to continuously improve ticket completion and quality

• Brief executive leadership on vision and associated roadmap; Provide strategic guidance, thought leadership, and subject matter expertise to senior management and other IT leaders.

BASIC QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent combination of education and experience.

• 5+ years of progressive experience in managing enterprise applications, preferably in a data center or managed service provider environment.

• Experience in leading people, giving feedback, or mentoring as a manager, team lead or cross-functionally

• Familiarity of Microsoft 365 suite, Smartsheet, Atlassian, Docusign and other enterprise applications

• Experience in managing vendors, contracts and service level agreements for enterprise applications

• Ability to apply agile methodologies, tools, and practices to enterprise applications development and delivery.

• Knowledge of IT security, compliance, and risk management standards and frameworks for enterprise applications.

• Strong analytical and problem solving skills, allowing for the ability to translate business needs and objectives into technology solutions.

• Excellent communication, presentation and interpersonal skills, with the ability to communicate complex technical concepts to technical and non-technical audiences

• Strong leadership, collaboration and influencing skills, with the ability to build trust and rapport with management, business stakeholders, peers and team members.

PREFERRED QUALIFICATIONS

• Relative certifications – Microsoft/Azure, Smartsheet, Jira/Atlassian, ITIL

• Application administration of M365 (SharePoint, OneDrive, Teams, CoPilot), DocuSign, Atlassian/Jira, Smartsheet

• Agile/Scrum experience

• Experience working in a multi-tenant, managed service, or data-center provider environment

KNOWLEDGE, SKILLS, AND ABILITIES

• Relationships – Build valuable relationships with people, facts and context. Deeply aligned relationships are key to unlocking the power of people to overcome the challenges they face and achieve more than they could in isolation

• Creativity– Apply integrated thinking. Creativity is necessary to produce unprecedented value. By combining awareness of new facts and deeper understanding of people’s purposes and concerns we are able to generate a surplus of ideas. And create the possibility of changing the world.

• Collaboration– Develop aggressive AND realistic plans. Working collaboratively is required to make the best decisions on how to allocate time, money and talent and thus enable our dreams to become reality.

• Accountability- Get the job done. We must be clear on who is going to do what by when. Accountability is the only way that change occurs. Constant acts of courage (people doing something) inspire others to join in making the world a better place.

• Learning– Lead in a developmental environment – Turning learning into action is fundamental to unleashing the power of QTS. By embracing change and appreciating others, we accelerate business improvements and our own development and fulfillment.

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

• This position is bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.

At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

We are powered by people.

And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting

• Every employee is bonus or commission eligible

• Generous PTO Accrual plus additional Paid Volunteer Days

• Paid Holidays Annually/Holiday compensation when worked

• Pet and Legal Insurance

• Q-Rest Sabbatical Program

• Q-Anniversary Service Award Program

• Parental Leave for primary and secondary caregivers

• Military Benefits Package

• QTS Charitable Matching Gift Program

• QTS Scholarship for Employee Dependents

• QTS Crisis Fund

• Wellness Program

• Tuition Reimbursement Program