Quality Technology Services Jobs

Learn what makes QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4)

As the Manager, ServiceNow at QTS, you will be responsible for leading and overseeing the development, configuration, testing and deployment of ServiceNow solutions for both customer and employee needs. You will lead a team of ServiceNow administrators, developers and analysts, ensuring on-time delivery of high-quality work while adhering to best practices and standards. The Manager, Service now will collaborate with stakeholders across the organization to understand requirements, provide guidance, and ensure alignment with the QTS’s business goals, overall IT strategy and vision.

• Manage the full lifecycle of ServiceNow projects and initiatives, from planning and design to implementation and ongoing support

• Lead and mentor a team of ServiceNow developers, administrators and analysts, providing feedback, coaching and performance reviews

• Establish, continually improve and enforce QTS’s ServiceNow development and configuration standards, policies and procedures

• Ensure ServiceNow solutions are secure, scalable, reliable and compliant with industry best practices and regulations needed for QTS business

• Oversee the monitoring and troubleshooting of ServiceNow issues, incidents and problems, while providing root cause analysis and resolution meeting established SLA’s

• Manage ServiceNow upgrades, patches and enhancements, ensuring their compatibility and integrations with other QTS applications, including Nuvolo, Salesforce, Workday and SDP

• Develop and maintain ServiceNow documentation for QTS, including technical specifications, user guides and training materials

• Communicate and collaborate with business users, IT leaders, vendors and other stakeholders to understand their needs, expectations and feedback to improve the overall user experience for all in ServiceNow

• Manage ServiceNow budget, resources, timelines and report on project status and progress regularly

• Establish and report on meaningful KPI’s for the ServiceNow team

• Stay updated on ServiceNow trends, innovations and best practices to allow for identification of opportunities for improvement and optimization

BASIC QUALIFICATIONS

• US Citizenship required

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent combination of education and experience.

• 5+ years of progressive experience in ServiceNow development, configuration and administration, including custom applications, workflows, integrations and reporting

• At least 3 years of experience in managing and leading ServiceNow teams and projects

• Certification as ServiceNow Administrator, Application Developer or Implementation Specialist

• Strong knowledge of ServiceNow platform, modules and features, such as ITSM, ITOM, ITBM, HR, CSM and GRC

• Experience in integrating ServiceNow with other systems and applications, such as Active Directory, LDAP, SSO, SAML, and OAuth

• Excellent communication, presentation and interpretation skills, with the keen ability to translate technical concepts to non-technical audiences

• Strong analytical, problem-solving and decision-making skills

• Ability to manage multiple priorities and deadlines

• Detail-oriented, organized and quality-focused, with a customer-centric mindset

PREFERRED QUALIFICATIONS

• Experience in using ServiceNow tools and API’s, such as Service Portal, Service Catalog, Discovery, Orchestration, REST and SOAP

• Proficient in ServiceNow scripting languages, such as JavaScript, HTML, CSS, AngularJS and Jelly

• Exposure to or experience with Automated Testing Framework (ATF) for ServiceNow

• Familiarity with Nuvolo, especially evaluating impacts of ServiceNow upgrade releases

• Success in managing external, 3rd party vendors (time and budget)

• Microsoft and/or additional ServiceNow certifications are preferred

• Experience with Atlassian suite of tools

• MBA

• Agile/Scrum experience

KNOWLEDGE, SKILLS, AND ABILITIES

• Relationships– Build valuable relationships with people, facts, and context. Deeply aligned relationships are the key to unlocking the power of people to overcome the challenges they face and achieve more than they could in isolation.

• Creativity– Apply integrated thinking. Creativity is necessary to produce unprecedented value. By combining awareness of new facts and deeper understanding of people’s purposes and concerns we are able to generate a surplus of ideas. And create the possibility of changing the world.

• Collaboration– Develop aggressive AND realistic plans. Working collaboratively is required to make the best decisions on how to allocate time, money and talent and thus enable our dreams to become reality.

• Accountability- Get the job done. We must be clear on who is going to do what by when. Accountability is the only way that change occurs. Constant acts of courage (people doing something) inspire others to join in making the world a better place.

• Learning– Lead in a developmental environment – Turning learning into action is fundamental to unleashing the power of QTS. By embracing change and appreciating others, we accelerate business improvements and our own development and fulfillment.

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

• This position is bonus eligible.

#LI-MW

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.

At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

We are powered by people.

And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting

• Every employee is bonus or commission eligible

• Generous PTO Accrual plus additional Paid Volunteer Days

• Paid Holidays Annually/Holiday compensation when worked

• Pet and Legal Insurance

• Q-Rest Sabbatical Program

• Q-Anniversary Service Award Program

• Parental Leave for primary and secondary caregivers

• Military Benefits Package

• QTS Charitable Matching Gift Program

• QTS Scholarship for Employee Dependents

• QTS Crisis Fund

• Wellness Program

• Tuition Reimbursement Program